Cloud Engineer L1

Responsibilities:

· Educate customers of all size on the value proposition of managed services on Microsoft Azure, and participate in technical discussions to address customer challenges with cloud workloads.

· Implement and support new and existing customers on Microsoft Azure Active Directory.

· Act as a liaison between customers, sales, service engineering teams, and support.

· Ability to oversee the complex problems/incidents and accordingly act on escalations.

· Technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required

· Lead tasks relating to system architecture enhancements, problem management, process improvement, reporting, and customer infrastructure.

· Ability to Timely deliver Project Milestones within committed timeline.

· Ability to contribute to overall business growth.

· Knowledge in Microsoft Azure Platform, Operating System/Virtualization, Networking, or Relational Database Design/Administration.

· Familiarity with development: tools, language, process, methods, troubleshooting, Operating System/Virtualization.

· Familiarity with networking concepts including VIPs, NAT, DNS, DHCP, TCP/IP.

· Able to handle escalations with demanding customers at a technical and management level.

· Strong knowledge/Experience Core Networking and any cloud platform.

Qualification/Certifications:

· BTECH/BE/MCA/MSC

· 0.6-2 Years of Experience into Azure Cloud

· Microsoft certified candidates with AZ-900/AZ-104/AZ-500 will be given preference.