customer care executive

Key Responsibilities:
1. Customer Interaction:
o Make outbound calls to prospective and existing customers.
o Address customer queries, resolve complaints, and provide product/service details.
2. Sales & Promotion:
o Persuade clients to purchase services, renew subscriptions, or avail of new offers.
o Share promotional offers and upsell company services when applicable.
3. Data Management:
o Maintain accurate records of calls, client feedback, and outcomes.
o Update customer details in the database as required.
4. Communication:
o Deliver information clearly and confidently, using a polite and professional tone.
o Understand customer needs and suggest suitable solutions.
5. Coordination:
o Collaborate with other teams like sales, customer support, or operations to ensure seamless
service.

Responsibilities of a Tele Caller:
1. Outbound & Inbound Calls:
o Make outbound calls to potential and existing customers to promote products or services.
o Handle inbound customer inquiries and provide prompt, accurate information.
2. Customer Engagement:
o Build rapport with customers to understand their needs and suggest appropriate solutions.
o Provide a positive customer experience by maintaining a polite and professional tone.
3. Sales & Lead Generation:
o Convert cold leads into potential customers by explaining the benefits of the company’s offerings.
o Follow up on leads and close sales by meeting or exceeding targets.
4. Problem Solving:
o Address customer concerns and resolve issues effectively.
o Escalate unresolved issues to the appropriate department for further action.
5. Data Entry & Record Keeping:
o Maintain detailed and accurate records of customer interactions, feedback, and outcomes.
o Update customer information in the company database or CRM system.
6. Achieving Targets:
o Meet daily, weekly, and monthly call and sales targets set by the company.
o Collaborate with the sales team to achieve overall business goals.
7. Feedback Collection:
o Collect and report customer feedback to improve service quality and customer satisfaction.
8. Coordination:
o Work closely with other departments such as sales, operations, and customer support to ensure smooth
customer interactions and service delivery.
9. Compliance:
o Adhere to company policies, procedures, and guidelines during customer interactions.
o Maintain confidentiality of customer data and follow data protection guidelines.

Desired Skills:  Strong verbal communication in relevant languages (e.g., Hindi, English, regional languages).  Ability to handle objections and manage customer expectations effectively.  Basic computer proficiency for managing call records and CRM tools.  Positive attitude with good interpersonal skills.  Goal-oriented and self-motivated to meet targets.