- Rojgaar Mela
- Closed
Customer Care Manager
BRIGHT 4 WHEEL SALES PVT LTD ITES / BPO / KPO / Customer Service / Operations Posted 10 Jul 2024
- Salary
- ₹20,000 /month
- Job location
- Lucknow (Uttar Pradesh)
- Experience
- Up to 5 years
- Openings
- 10
About the role
Full job description
· Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
· Ensures that new vehicles are properly prepped for delivery.
· Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
· Coordinates customer follow-up programs.
· Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
· Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
· Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
· Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
· Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
· Reviews all post-sale service cases with the service manager once a month.
· Maintains a file of the dealership's customer satisfaction achievements.
· Assists service customers during the morning service rush, when possible.
· Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
· Ensures that new vehicles are properly prepped for delivery.
· Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
· Coordinates customer follow-up programs.
· Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
· Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
· Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
· Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
· Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
· Reviews all post-sale service cases with the service manager once a month.
· Maintains a file of the dealership's customer satisfaction achievements.
· Assists service customers during the morning service rush, when possible.
Skills
- Banking/Insurance Sector
- E-Commerce
Who can apply
- Eligible qualificationsGraduate · B.A.
- Age limit23 – 30 years
- ExperienceUp to 5 years
- SubjectITES / BPO / KPO / Customer Service / Operations
How to apply
-
1
Online application
Submit your application on this page before 03 Oct 2026.
-
2
Random Selection
The employer reviews applications and contacts shortlisted candidates.
-
3
Track your application
See every update under My Applications in your account.
Required Documents
Download official notification (PDF)FAQs
Who can apply?
Eligible qualifications: Graduate · B.A.. Age limit: 23 – 30 years. Experience: Up to 5 years.
What is the last date to apply?
Last date: 03 Oct 2026
How do I apply?
Apply online on this page. Sign in, complete your profile, and submit before the last date.
