- Rojgaar Mela
- Closed
Customer Service Representative CSR
Arohan Financial Services Limited Banking / Insurance Posted 14 Mar 2026
- Salary
- ₹15,000 /month
- Job location
- Agra & Across Uttar Pradesh
- Experience
- Up to 3 years
- Openings
- 200
About the role
Customer Service Representative (CSR) – Job Description
Company: Arohan Financial Services Limited
Department: Business
Reporting To: Branch Manager
Location: Branch Office
1. Job Purpose
The Customer Service Representative (CSR) is responsible for handling customer queries, providing information regarding financial products and services, ensuring smooth customer interactions at the branch, and supporting branch operations in line with company policies.
2. Key Responsibilities
Customer Interaction
• Attend customers and address their queries related to loans, repayments, and services.
• Provide accurate information regarding Arohan’s products and procedures.
• Ensure high levels of customer satisfaction and service quality.
Documentation & Verification
• Assist customers in completing application forms and required documentation.
• Verify KYC documents and maintain proper records.
• Ensure compliance with company policies and regulatory guidelines.
Branch Support
• Maintain customer data and update records in the system.
• Coordinate with field staff and branch team for smooth loan processing.
• Support disbursement and repayment related activities.
5. Experience
• 0–2 years experience in customer service, banking, or microfinance (freshers may also apply depending on company policy).
6. Key Performance Indicators (KPIs)
• Customer satisfaction level
• Accuracy of documentation
• Complaint resolution time
• Compliance adherence
Company: Arohan Financial Services Limited
Department: Business
Reporting To: Branch Manager
Location: Branch Office
1. Job Purpose
The Customer Service Representative (CSR) is responsible for handling customer queries, providing information regarding financial products and services, ensuring smooth customer interactions at the branch, and supporting branch operations in line with company policies.
2. Key Responsibilities
Customer Interaction
• Attend customers and address their queries related to loans, repayments, and services.
• Provide accurate information regarding Arohan’s products and procedures.
• Ensure high levels of customer satisfaction and service quality.
Documentation & Verification
• Assist customers in completing application forms and required documentation.
• Verify KYC documents and maintain proper records.
• Ensure compliance with company policies and regulatory guidelines.
Branch Support
• Maintain customer data and update records in the system.
• Coordinate with field staff and branch team for smooth loan processing.
• Support disbursement and repayment related activities.
5. Experience
• 0–2 years experience in customer service, banking, or microfinance (freshers may also apply depending on company policy).
6. Key Performance Indicators (KPIs)
• Customer satisfaction level
• Accuracy of documentation
• Complaint resolution time
• Compliance adherence
Skills
- Banking/Insurance Sector
- Sales And Marketing
Who can apply
- Eligible qualificationsHSC/Intermediate, Graduate
- Age limit18 – 40 years
- ExperienceUp to 3 years
- SubjectBanking / Insurance
- Open toMen, Women
How to apply
-
1
Online application
Submit your application on this page before 03 Oct 2026.
-
2
Random Selection
The employer reviews applications and contacts shortlisted candidates.
-
3
Track your application
See every update under My Applications in your account.
Required Documents
Download official notification (PDF)FAQs
Who can apply?
Eligible qualifications: HSC/Intermediate, Graduate. Age limit: 18 – 40 years. Experience: Up to 3 years.
What is the last date to apply?
Last date: 03 Oct 2026
How do I apply?
Apply online on this page. Sign in, complete your profile, and submit before the last date.
