Female Customer Care Manager

Female Customer Care Manager Full job description

· Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted. · Ensures that new vehicles are properly prepped for delivery. · Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments. · Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers. · Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed. · Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys. · Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors. · Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution. · Reviews all post-sale service cases with the service manager once a month. · Maintains a file of the dealership's customer satisfaction achievements. · Assists service customers during the morning service rush, when possible.

Qualification:-

 Any Graduate with Authorized Dealership Experience

 Strong leadership and managerial skills.

 Excellent understanding of workshop operations, customer service, and business growth strategies.

 Familiarity with industry regulations and compliance standards.

 Exceptional communication and interpersonal skills.

Regards
Maruti Suzuki ARENA, Ring Road Bright 4 Wheel Sales Pvt. Ltd.

11 / CP – 6, Vikas Nagar, Ring Road, Lucknow, Uttar Pradesh, 226022
Email Id:- b4whr@marutilucknow.com