GSA Food Beverage Service

Create 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations:
 Communicates and demonstrates ‘Yes I Can’ service to other employees.
 Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
 Listens, apologises with empathy, finds a solution and follows through when resolving guest problems.
 Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% guest Satisfaction Guarantee.
 Performs other duties as required to provide ‘Yes I Can’ genuine hospitality.

Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:
 Presents menus, suggests cocktails and/or daily specials.
 Exhibits knowledge of all items on the menu and wine list.
 Takes order.
 Prepares order for presentation to guest.
 Replenishes water.
 Makes and pours coffee for the customers.
 Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
 Processes customer restaurant bills promptly and accurately.
 Cleans tables, chairs and floor area.
 Resets table quickly.
 Polishes silverware and folds linen.
 Check the overall condition of the dining room, ensuring its readiness for customers.
 Assists service team as necessary to meet or exceed guest expectations.
 Log book and reservations must be read at the beginning of each shift.
 Possesses a valid liquor card at all times.
 Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides.
 Informs supervisor/manager of any customer dissatisfaction.
 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Adheres to hotel policies and procedures:
 Attends work on time and as scheduled.
 Follows hotel grooming, hygiene and dress standards.
 Minimise safety hazards by following all safety rules and procedures.
 Refrain from personal conversations with other staff at the main entrance.
 Fill out time sheet on the completion of each shift, and have supervisor co-sign.