Sr Tele Caller

Job Summary:

The Senior Telecaller – Finance is responsible for handling outbound and inbound calls to promote financial products, generate leads, and close sales. This role requires strong communication skills, sales expertise, and the ability to guide junior telecallers while achieving high conversion rates.

Key Responsibilities:
Make outbound calls to potential customers to promote financial products (loans, credit cards, insurance, etc.)
Handle inbound customer inquiries and provide accurate product information
Generate and qualify leads, and convert them into sales
Achieve daily, weekly, and monthly sales targets
Maintain a strong follow-up system to close leads
Ensure compliance with financial regulations and company policies
Maintain accurate records of calls, leads, and conversions in CRM systems
Handle customer objections and provide suitable solutions
Support and mentor junior telecallers when required
Coordinate with sales and operations teams for smooth processing

Experience in products like personal loans, business loans, credit cards, or insurance is preferred
Skills & Competencies:
Strong communication and persuasion skills
Proven sales and closing ability
Good understanding of financial products
Target-driven and result-oriented mindset
Ability to handle rejection and customer objections
Basic computer and CRM knowledge
Leadership and mentoring skills
Working Conditions:
Office-based role (call center environment)
Fixed or rotational shifts
High-performance, target-driven environment
Key Performance Indicators (KPIs):
Call conversion ratio
Revenue/sales achieved
Number of qualified leads generated
Customer satisfaction score
Team support and mentoring effectiveness
Career Growth:
Opportunity to grow into roles like Team Leader, Assistant Manager – Sales, or Relationship Manager in financial services