Telecaller cum Team leader work from home process

Job Summary

Pankaj Enterprises is looking for confident and motivated Telecallers to handle outbound and/or inbound calls for customer interaction, lead generation, follow-ups, and basic support activities. The candidate must have good communication skills and a polite, customer-friendly attitude. Both office-based and remote work-from-home options are available based on performance and company requirements.


Key Responsibilities (Common for WFO & WFH)

Make outbound calls to customers/leads provided by the company

Attend inbound calls from customers and resolve basic queries

Explain company products/services clearly and accurately

Follow up with existing and potential customers as per given schedule

Maintain proper call records, feedback, and customer details

Achieve daily/weekly/monthly calling and conversion targets

Handle customer objections politely and professionally

Escalate complex issues to the senior or team leader

Follow company calling scripts, guidelines, and compliance rules


Work From Office (WFO) – Process & Responsibilities

Work from the company office at 610, Keshav Nagar, Lucknow

Use company-provided phone systems, CRM, and calling data

Attend daily briefing and training sessions at the office

Coordinate with team leaders and supervisors directly

Maintain discipline, punctuality, and professional behavior

Fixed working hours as assigned by management

Immediate support and monitoring by supervisors


Benefits of WFO:

Structured working environment

Direct guidance and faster learning

Office infrastructure provided

Better coordination with team

Work From Home (WFH) – Process & Responsibilities

Work remotely from home after selection/training approval

Must have own smartphone or computer, headset, and stable internet connection

Use company-approved calling apps/CRM/software

Follow fixed login/logout timing as instructed

Submit daily call reports and performance updates online

Attend virtual meetings/training sessions as required

Maintain data confidentiality and professional conduct

Eligibility for WFH:

Good performance during training or probation period

Clear voice and disciplined working style

Ability to work independently without supervision

Required Skills & Qualifications

Minimum 10th pass (Freshers can apply)

Age between 18 to 35 years

Basic Hindi speaking mandatory (English is an advantage)

Good communication and listening skills

Basic knowledge of mobile phone usage

Ability to convince and handle customers politely

Willingness to learn and follow instructions

Preferred Candidate Profile

Freshers or experienced telecallers

Housewives, students, or job seekers (for WFH)

Candidates looking for long-term association

Target-oriented and self-motivated individuals

Salary & Benefits

Salary as per company norms and experience

Performance-based incentives

Training provided

Growth opportunities within the organization

How to Apply

Interested candidates can contact or share resume on:
Pankaj Enterprises
7007093098