Associate Partner Account Receivable

Role Overview

We are seeking an experienced and results-driven Debtors Collector to join our team. The ideal candidate will have 4–5 years of proven experience in debt collection, strong expertise in handling overseas customers, and hands-on experience in cash application against invoices/accounts. The role requires proactive and timely follow-up on payments, accurate tracking of overdue accounts, and effective escalation to ensure successful debt recovery while maintaining positive client relationships.

Key Responsibilities:

Contact debtors (domestic and overseas) via phone, email, and written correspondence to recover outstanding payments.
Conduct timely and consistent follow-ups to ensure all accounts are paid within agreed credit terms.
Identify and flag overdue accounts early, escalating cases to management or legal teams when required.
Apply cash receipts accurately against invoices/accounts, ensuring proper allocation and reconciliation.
Investigate and resolve unapplied/unidentified cash transactions.
Negotiate repayment plans and settlements in line with company policies, considering cultural and regional sensitivities for overseas clients.
Maintain accurate and up-to-date records of debtor communications, agreements, cash application status, and payment progress.
Ensure compliance with local and international legal and regulatory requirements in all collection activities.
Prepare regular reports on collection status, overdue accounts, unapplied cash, and recovery performance.
Collaborate with finance, legal, and export teams to optimize debt recovery and cash application processes.
Build and maintain professional relationships with customers while ensuring timely payments and safeguarding business goodwill.