- Private
- Closed
Associate Software Support Specialist – NOC
Acuity IT Solutions Pvt Ltd Posted 10 Jun 2026
- Salary
- ₹3,00,000 /year
- Job location
- Gautam Budh Nagar (Uttar Pradesh)
- Experience
- Up to 2 years
- Openings
- 2
About the role
Job Title: Associate Software Support Specialist – NOC
Location: Noida
Reporting To: NOC Manager
Eligibility
Education: Graduate or above (BCA preferred)
Experience: 0–2 years
Age: 22–30 years
Skills Required
Server & network monitoring (applications, performance, reliability)
SLA management (uptime, response, resolution)
Good communication & interpersonal skills
Ability to work under pressure
Knowledge of:
MS SQL Server
Web Server technologies
Windows & Linux environments
SQL queries
Familiar with issue tracking tools (Jira, Bugzilla, Mantis, Remedy)
MS Office (Excel, Word, PowerPoint)
Problem-solving and system analysis
Key Responsibilities
Work in 24x7 rotational shifts
Monitor systems and analyze s
Handle L1 technical support issues
Troubleshoot technical problems
Ensure SLA compliance
Log and track incidents properly
Escalate issues to L2 Teams (India/US)
Coordinate with operations & support teams
Communicate with customers and provide updates
Document troubleshooting steps and solutions
Maintain knowledge base and SOP documentation
Prepare monitoring reports
Provide feedback to product teams
Other Requirements
Strong communication with all organizational levels
Team player with good interpersonal skills
Maintain process compliance
Work Mode & Language
Work Mode: Hybrid (WFO/WFH)
Shift: Rotational
Language: English (written & verbal)
Who can apply
- Eligible qualificationsGraduate · BCA
- Age limitAny
- ExperienceUp to 2 years
How to apply
-
1
Online application
Submit your application on this page before 03 Oct 2026.
-
2
Shortlisting
The employer reviews applications and contacts shortlisted candidates.
-
3
Track your application
See every update under My Applications in your account.
FAQs
Who can apply?
Eligible qualifications: Graduate · BCA. Age limit: Any. Experience: Up to 2 years.
What is the last date to apply?
Last date: 03 Oct 2026
How do I apply?
Apply online on this page. Sign in, complete your profile, and submit before the last date.
