Customer Relationship Officer

Purpose of the Job

This is a unique opportunity to work in the areas of Customer experience as well as Sales. The role exists: • To create excellence in every customer moment & win them over as “friends for life”.
• Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes.
• Deliver defect free resolutions with speed and honesty AND explore life enriching experiences to GROW products and services for our friends and their families

Deliverables (key responsibilities)

Customer Service

• Responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution

Generate Sales leads

• Responsible for driving sales for various Airtel Plans, Plan upgrades & Products including my Airtel APP, WYNK, Airtel TV etc. for new & existing Airtel customers.
• Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly.

Compliance

• Ensure compliance with policies and procedures & expected code of conduct.
• Ensure completion of store operational requirements

Demonstrate (Key competencies)

- Persuasive Communication Skills
- Service & Sales orientation
- Digital Savvy
- Analytical Thinking
- Empathy

Skills Required

-Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service to the customers.

- Should be able to manage sales, service & operations at the same time.

- Ability to connect, provide innovative solutions, and create an environment where all can succeed.

- Must be digital savvy, comfortable in handling customer journey on digital stores.

Educational Level Must have:

Graduation is a must MBA (Preferred)

Working Experience Must have:

Minimum 1-2 years of Retail experience