Inbound Voice process Customer Service Support

PROFILE Inbound Voice process - Customer Service Support
A Inbound Voice Process job involves handling incoming customer calls for support, sales, or information, resolving issues like product queries, complaints, or service requests, and ensuring customer satisfaction through effective communication, problem-solving, and maintaining records, often requiring strong English/Hindi skills and CRM software proficiency for technical products like HVAC.
Resolve customer service questions, information and requests related to Daikin products and services during incoming calls, resolving their issues on call.
Key Responsibilities
* Customer Interaction: Receive inbound calls, chats, or emails from customers regarding Daikin products (AC, refrigeration).
* Issue Resolution: Address inquiries, troubleshoot technical problems, process complaints, and provide accurate product information.
* Customer Service: Build strong customer relationships, ensure satisfaction, and de-escalate stressful situations calmly.
* Documentation: Accurately log all interactions, transactions, and resolutions in the CRM system.
* Process Adherence: Follow established communication guidelines, policies, and procedures.
Required Skills & Qualifications
* Communication: Excellent verbal and listening skills in English and Hindi (or regional languages).
* Problem-Solving: Strong analytical and problem-solving abilities.
* Technical Aptitude: Ability to understand and explain technical aspects of HVAC/refrigeration products.
* Soft Skills: Patience, empathy, time management, and ability to work under pressure.
* Technical Skills: Proficiency with computers, CRM software (like Salesforce, etc.), and call center tools.
* Education: Degree, diploma or equivalent; prior customer service/BPO experience is preferred.
Eligibility:
Graduate
Fresher or Experienced – Both Welcome
Good communication in English & Hindi (Mandatory)
Shift Details:
Shift times will be as follows:
8 AM to 5 PM
9 AM to 6 PM
10 AM to 7 PM
11 AM to 8 PM
Rotational Day Shift
9-hour shifts per day
6 days of work
1 rotational holiday
Work from the office
Only graduates and those currently pursuing studies may apply. Both freshers and experienced candidates will be considered.
Salary & Benefits: For Fresher’s: - CTC ₹15,606/- In-hand 15,000/ per month,
Rest deduction is for ESIC- (ESIC / Mediclaim)
For Experience: CTC ₹ 16, 500/- In-hand 15,800/- per month
Key Attributes: Eagerness to learn, Strong customer orientation, Active listening and response skills, Positive attitude & ability to work under pressure, Excellent interpersonal skills
•Job Location: Face to Face Noida Sec- 3
Interview Mode:
* Virtual
* Walk-in (both modes are open)
Interview Slots: For Virtual
* 12:00 PM – 2:00 PM
* 4:00 PM – 6:00 PM
Focus Areas:
* Average to decent English communication
* Freshers & experienced candidates (both are eligible)
Note:
As mentioned above, salary may be increased based on the candidate's performance.
If performance is poor, there will be no salary increase.
PF will be applicable after 3-6 months, but it will depend on the performance of the candidate. Application form. https://forms.gle/Hsch5PBg1VbFLWEfA