Technical Consultant

Profile: Technical Consultant

Experience: 2 to 7 Years

The Technical Consultant will be part of Global Technical (Go to Market) organization spread across Americas, Europe, India, Australia, and Japan.
He/ She be part of our India ‘Web Security Team’ that comprises of Zscaler experts who provide world-class Zscaler product deployment services to our customers.
The Technical Consultant will deep dive in the customer environment and their unique requirements, create a design plan, configure, and integrate ZS solutions to enable their best usage of the Zscaler zero trust platform.
He/she will be front ending customers while working closely with sales, external partners and various customers teams to provide consultancy and product deployment services. The objective will be to ensure that our customers successfully deploy Zscaler Zero trust solutions within the agreed timeframe and minimize any impact.

Responsibilities:-

Provide deployment services (ZIA, ZPA, ZDX) including design, recommendations, configurations, best practices, and troubleshooting. Provide detailed guidance regarding deployment steps and expected product behavior
Progress and uphold expertise in deploying Advanced Zscaler product features and functionality (Advanced Firewall, SSL inspection, Cloud Browser Isolation, Data Protection, DLP, NSS, etc)
Ensure client needs are met and deliverables are produced on time as defined in the PS service packages/ statement of work
Migrate customers from legacy on-prem firewall technologies/security solutions to Zscaler zero trust platform
Assist customers with testing or troubleshooting during the deployment. Engage with customer support as required. Work closely with sales, technical account manager, customer success manager, and product manager to drive deployment progress

Reproduce customer issues to verify problems and document steps to replicate for customer support, engineering and operations teams

Requirements:

Must have strong verbal and written communication skills (English)
Experience 2-7 years’

Experience for this role in similar positions (Technical consultant, Network/Security specialist, Support/Escalation Engineer).

Experienced in Network and Security solutions and customer facing/field role
Experience deploying, maintaining or troubleshooting networking, firewall and security solutions in enterprise environments is important. Experience with Zscaler solutions – ZIA, ZPA, ZDX
Ability to navigate technical and architectural discussions with customers, partners including audience from business and technical fraternity Excellent communication and follow-up skills across internal and external organizations. A proactive approach to ensure the job gets done !
Effectively handle multiple projects and work calmly under pressure
Working knowledge of authentication systems such as SAML, LDAP and MS Active Directory
Good knowledge on HTTP, HTTPS, SSL Inspection, DNS

Experience with Proxy and SSL
Good knowledge of IPSEC, GRE, HTTP/HTTPS, DNS protocols
Industry certifications such as ZCCP–IA, ZCCP–PA, ZCDS.
Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR
What Will Make You Stand Out (Preferred Qualifications)
Knowledge of solutions built on Microsoft Azure, Amazon Web Services, and other leading cloud platforms
Good knowledge of Hypervisors: VMware, Hyper-V, and KVM